We accept computer-generated artwork files for the Microsoft Windows and Apple OS X (Mac) operating systems. We accept vector-based artwork in the .EPS, .PDF, .AI, .PSD, and .CDR file formats. We accept rasterized (pixel-based/photographic) artwork in the .TIF and .JPG file formats. For the highest quality imprints, please provide this artwork at its full size at 300ppi minimum. For example, the imprint area of an Orca® 11 oz. coffee mug is 8.6” x 3.7” and at 300 pixels per inch (ppi), a perfect 1:1 print will be 2580×1110 pixels or more. Please understand that anything smaller will have to be upscaled, causing the image to become blurry and pixelated. We have the ability to imprint artwork with perfect detail and vivid colors, so better quality artwork means a better quality imprint.
Any other artwork file types should be exported to an .EPS or .JPG in your software application.
Purchase orders must clearly state if artwork is one-sided (1-up), two-sided (2-up), opposite the handle, full-wrap, or full-bleed. Purchase orders must clearly state if artwork should be a certain size in inches, or if it is expected to be reduced or enlarged. Without these instructions, our design team will use their own discretion. If these requirements are not clearly stated on the purchase order, no claims will be processed. Imprint locations are defined as follows:
A pre-production/spec sample is generally completed within 24 hours of receipt of artwork. Your sales representative will email images of the sample for approval. If a physical sample is requested, the customer is required to cover the shipping costs. Any quoted production time will always begin after the approval of the pre-production sample.
Five (5) business days is our standard production time. This can change depending upon current production load, your quantities, and product types. Your sales representative will always have current production times available for you.
All shipments are FOB Garfield, New Jersey (07026) unless otherwise specified. The production facility cannot be held responsible for delays or damages enroute. All claims, damages, delays or losses should be filed by the customer with the carrier at delivery. No COD shipments will be accepted. Since the production facility does not have any control after the shipment has been given to the shipping carrier, specific delivery dates cannot be guaranteed.
Our on-site customer support staff will be able to guide you along and make sure you’re 100% satisfied. All claims, including shipping issues and breakage, must be made within 5 business days of shipment receipt. No merchandise may be returned without an RMA number. Please contact your sales representative for RMA details.
We offer a 2-day rush service on catalog quantities. A 20% rush charge will apply to the cost of the item, or $150.00 (x) total, whichever is greater. Order, final art and credit card authorization (for pre-paid accounts) must be submitted by 1:00 p.m. (Pacific). The 48-hour turnaround does not start until the following day. All rush orders waive art proofs. Complete art, sized at 100%, is required upon order placement. Art should be templated or setup based upon imprint area, otherwise art will be setup for best presentation on the item at the sole discretion of our graphics team. Please confirm item availability before submitting an order. No more than two drop-ships permitted. Artwork setup charge/s apply.